Returns & Refunds
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
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What condition the item must be in depends on the brand: Helmut Zepf instruments can come back for any reason, even if used; Busch burs must be unopened and unused. This page summarizes our Refund Policy.
Helmut Zepf instrument returns
Helmut Zepf instruments may be returned for any reason within 60 days — including instruments that have been opened and used. You'll also need the receipt or proof of purchase.
Busch bur returns
Busch burs must be unopened and unused, in the same condition you received them, with tags and in the original packaging. You'll also need the receipt or proof of purchase.
How to start a return
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The fastest way is online: sign in to your account, open the order, and choose Request return.
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Select the items and the reason, and we'll review your request and email you instructions on where to send your package. Return shipping is the customer's responsibility; we recommend a trackable service.
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Prefer email? Contact us at sales@deutschedt.com with your order number. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us within 7 days of delivery if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Warranty
Separate from returns, every Helmut Zepf dental extraction forcep carries a Lifetime Warranty; Helmut Zepf hygiene instruments carry a warranty for each instrument's expected working life (6 months to 3 years, by instrument type); every other Helmut Zepf instrument carries a 1-year warranty; and Busch rotary instruments are guaranteed against defects in manufacturing and workmanship. Full terms, exclusions, and the claim process are on our Warranty page.
Promotions, exceptions & exchanges
Promotional and discounted items
Items bought on promotion or with a discount code can be returned under the same terms as any other item. Refunds are issued for the amount actually paid. If a promotion added free items to your order, those items must be returned with the qualifying purchase, or their regular price will be deducted from the refund.
Exceptions / non-returnable items
Certain types of items cannot be returned, including special-order and made-to-order instruments sourced directly from Germany, custom-assembled instrument sets, and gift cards. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at sales@deutschedt.com.
Questions?
You can always contact us with any return question at sales@deutschedt.com or (917) 480-2682.
